![]() To receive dedicated support and troubleshooting for malfunctioning terminals, contact us any time at 1800 433 876. ![]() Smartpay also provides a 24/7 Technical Helpdesk for any specific issues you need help with. If you have already tried all of the above steps but require further assistance with your Smartpay EFTPOS machine, you can try searching for your problem through our help centre. If you have already performed the above steps but the issues still persist, check your machine’s internet connection, or check with your internet service provider to see if there is an outage or scheduled maintenance going on. Network downtime is one of the most common reasons for transaction errors. Often, technical difficulties can be a result of connection issues instead of a hardware or software problem with the machine. Try to avoid any internet issues with restarting your EFTPOS machine. What to Avoid when Restarting EFTPOS Machine Test the terminal to see if the issue has been resolved.I found Direct Processing Network and they set me up with a new machine quickly and. Perform a “Manual Logon” on the Terminal Idle Screen, by following these steps: I had an old credit card machine for years until it finally stopped working.Observe the screen and wait until the boot sequence completes.Wait 30 seconds, then press and hold the cancel button again for 3 seconds to power on the device.Press and hold the cancel key on the bottom left of your terminal for 3 seconds.If your terminal is still responsive to inputs, you can try the following method: How to Restart Your Smartpay EFTPOS Machine The EFTPOS machine is frozen or the terminal is not reading command inputs correctly.The contactless payment reader is not functioning properly.If your terminal needs to be replaced, you might be charged a fee. Make sure you have your Merchant ID and Terminal ID handy before you call. The EFTPOS device won’t connect or is returning a Communications Error To get help to replace or repair your terminal, call the Merchant Service Centre on 1300 369 852, 24 hours, 7 days a week.In most cases, a restart should be the first thing you try before digging deeper into the problem.Īn EFTPOS reboot can be a quick solution to a host of different problems, including but not limited to: Although this may not fix every issue, most minor technical difficulties can be resolved by simply rebooting your machine. If your Smartpay D210e terminal has become unresponsive or unusually slow, it may be worthwhile restarting your machine. While uncommon, there may come a time when your machine experiences some technical difficulties. EFTPOS transactions are the payment method of choice for most vendors and customers.
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